Terms of Service

Effective date: December 2025

Effective date: December 2025

These Terms of Service (Terms) govern the use of the Perissology Group website and the courier, delivery, and concierge services provided by Perissology Group Ltd (Perissology, we, us, or our). By using our website or services, you agree to these Terms.

1. Who We Are

Perissology Group Ltd is a UK-based courier and private delivery company providing same-day, scheduled, and bespoke delivery services for private and commercial clients. We focus on reliability, accountability, careful handling, and clear communication.

1. Who We Are

Perissology Group Ltd is a UK-based courier and private delivery company providing same-day, scheduled, and bespoke delivery services for private and commercial clients. We focus on reliability, accountability, careful handling, and clear communication.

1. Who We Are

Perissology Group Ltd is a UK-based courier and private delivery company providing same-day, scheduled, and bespoke delivery services for private and commercial clients. We focus on reliability, accountability, careful handling, and clear communication.

2. Services & Proper Use

Our services are available for lawful, permitted items only and are subject to availability and acceptance at our discretion. Our services: - Are not passenger transport services - Must not be used to transport people - Must not be used to transport live animals You confirm that you have the legal right and authority to send the item(s) and that all details provided are accurate.

2. Services & Proper Use

Our services are available for lawful, permitted items only and are subject to availability and acceptance at our discretion. Our services: - Are not passenger transport services - Must not be used to transport people - Must not be used to transport live animals You confirm that you have the legal right and authority to send the item(s) and that all details provided are accurate.

2. Services & Proper Use

Our services are available for lawful, permitted items only and are subject to availability and acceptance at our discretion. Our services: - Are not passenger transport services - Must not be used to transport people - Must not be used to transport live animals You confirm that you have the legal right and authority to send the item(s) and that all details provided are accurate.

3. Prohibited Items

The following items must not be sent using Perissology services under any circumstances: - People or personal transport - Live animals or regulated animal products (including blood, fluids, or body parts) - Illegal items or stolen goods - Weapons, firearms, weapon parts, or ammunition - Explosives, flammable, hazardous, infectious, or dangerous materials - Raw meat - Prescription medications, medicines, vitamins, or supplements (unless collected from or delivered to a licensed pharmacy or healthcare facility) - Cash, gift cards, lottery tickets, or financial instruments - Recreational drugs, tobacco products, or drug paraphernalia - Pornographic, obscene, or offensive materials - Any item you do not have permission to send Perissology reserves the right to refuse, inspect, or terminate any delivery if a prohibited item is suspected.

3. Prohibited Items

The following items must not be sent using Perissology services under any circumstances: - People or personal transport - Live animals or regulated animal products (including blood, fluids, or body parts) - Illegal items or stolen goods - Weapons, firearms, weapon parts, or ammunition - Explosives, flammable, hazardous, infectious, or dangerous materials - Raw meat - Prescription medications, medicines, vitamins, or supplements (unless collected from or delivered to a licensed pharmacy or healthcare facility) - Cash, gift cards, lottery tickets, or financial instruments - Recreational drugs, tobacco products, or drug paraphernalia - Pornographic, obscene, or offensive materials - Any item you do not have permission to send Perissology reserves the right to refuse, inspect, or terminate any delivery if a prohibited item is suspected.

3. Prohibited Items

The following items must not be sent using Perissology services under any circumstances: - People or personal transport - Live animals or regulated animal products (including blood, fluids, or body parts) - Illegal items or stolen goods - Weapons, firearms, weapon parts, or ammunition - Explosives, flammable, hazardous, infectious, or dangerous materials - Raw meat - Prescription medications, medicines, vitamins, or supplements (unless collected from or delivered to a licensed pharmacy or healthcare facility) - Cash, gift cards, lottery tickets, or financial instruments - Recreational drugs, tobacco products, or drug paraphernalia - Pornographic, obscene, or offensive materials - Any item you do not have permission to send Perissology reserves the right to refuse, inspect, or terminate any delivery if a prohibited item is suspected.

4. Bookings, Pricing & Payments

Prices are agreed prior to dispatch unless otherwise stated. Additional charges may apply for: - Waiting time - Extended distance or rerouting - Incorrect item descriptions - Failed deliveries due to access or recipient issues All payments must be made in accordance with agreed terms.

4. Bookings, Pricing & Payments

Prices are agreed prior to dispatch unless otherwise stated. Additional charges may apply for: - Waiting time - Extended distance or rerouting - Incorrect item descriptions - Failed deliveries due to access or recipient issues All payments must be made in accordance with agreed terms.

4. Bookings, Pricing & Payments

Prices are agreed prior to dispatch unless otherwise stated. Additional charges may apply for: - Waiting time - Extended distance or rerouting - Incorrect item descriptions - Failed deliveries due to access or recipient issues All payments must be made in accordance with agreed terms.

5. Responsibilities & Packaging

You are responsible for: - Accurate description of items - Secure and appropriate packaging - Ensuring sender and recipient availability Perissology is not responsible for damage caused by inadequate packaging or inaccurate information supplied by the sender.

5. Responsibilities & Packaging

You are responsible for: - Accurate description of items - Secure and appropriate packaging - Ensuring sender and recipient availability Perissology is not responsible for damage caused by inadequate packaging or inaccurate information supplied by the sender.

5. Responsibilities & Packaging

You are responsible for: - Accurate description of items - Secure and appropriate packaging - Ensuring sender and recipient availability Perissology is not responsible for damage caused by inadequate packaging or inaccurate information supplied by the sender.

6. Cancellations & Refusals

We reserve the right to: - Refuse service that breaches these Terms - Cancel a delivery if safety or legal concerns arise - Stop a delivery mid-journey if prohibited items are discovered Cancellation fees may apply depending on the stage of service.

6. Cancellations & Refusals

We reserve the right to: - Refuse service that breaches these Terms - Cancel a delivery if safety or legal concerns arise - Stop a delivery mid-journey if prohibited items are discovered Cancellation fees may apply depending on the stage of service.

6. Cancellations & Refusals

We reserve the right to: - Refuse service that breaches these Terms - Cancel a delivery if safety or legal concerns arise - Stop a delivery mid-journey if prohibited items are discovered Cancellation fees may apply depending on the stage of service.

7. Liability & Limitations

To the fullest extent permitted by law, Perissology Group Ltd is not liable for: - Indirect or consequential losses - Loss of profits, business, or data - Delays caused by circumstances outside our control Our liability is limited to the value of the service provided unless otherwise agreed in writing.

7. Liability & Limitations

To the fullest extent permitted by law, Perissology Group Ltd is not liable for: - Indirect or consequential losses - Loss of profits, business, or data - Delays caused by circumstances outside our control Our liability is limited to the value of the service provided unless otherwise agreed in writing.

7. Liability & Limitations

To the fullest extent permitted by law, Perissology Group Ltd is not liable for: - Indirect or consequential losses - Loss of profits, business, or data - Delays caused by circumstances outside our control Our liability is limited to the value of the service provided unless otherwise agreed in writing.

8. Updates, Law & Contact

These Terms may be updated from time to time. The latest version will always be available on this page. Continued use of our services constitutes acceptance of any updates. These Terms are governed by the laws of England and Wales. Contact: Perissology Group Ltd Registered in England and Wales Company Number: 10934702 Email: general@perissology.uk

8. Updates, Law & Contact

These Terms may be updated from time to time. The latest version will always be available on this page. Continued use of our services constitutes acceptance of any updates. These Terms are governed by the laws of England and Wales. Contact: Perissology Group Ltd Registered in England and Wales Company Number: 10934702 Email: general@perissology.uk

8. Updates, Law & Contact

These Terms may be updated from time to time. The latest version will always be available on this page. Continued use of our services constitutes acceptance of any updates. These Terms are governed by the laws of England and Wales. Contact: Perissology Group Ltd Registered in England and Wales Company Number: 10934702 Email: general@perissology.uk