1. Who We Are
Perissology Group Ltd is a UK-based courier and private delivery company providing same-day, scheduled, and bespoke delivery services for private and commercial clients. For business clients, we offer a reliable, accountable, and discreet service tailored to time-sensitive and presentation-critical deliveries, with a focus on careful handling and clear communication at every stage.
2. Services & Proper Use
Our services are provided for the transport of lawful and permitted items only and are subject to availability and acceptance at our sole discretion. Our services are strictly for the collection and delivery of goods and do not include passenger transport. Under no circumstances may our services be used to transport individuals or live animals. By placing a booking, you confirm that you have the legal right and authority to send the item(s), and that all information provided, including item descriptions, collection and delivery details, is accurate and complete.
3. Prohibited Items
The following items must not be sent using Perissology services under any circumstances: - Individuals or any form of passenger transport - Live animals or regulated animal products (including blood, fluids, or body parts) - Illegal items or stolen goods Weapons, firearms, component parts, or ammunition - Explosive, flammable, hazardous, infectious, or otherwise dangerous materials - Cash, gift cards, lottery tickets, or other financial instruments - Pornographic, obscene, or offensive materials - Any item you do not have the legal right or authority to send The following items may be transported for business clients, provided they are lawful, safely packaged, and fully declared at the time of booking: - Tobacco products - Vitamins and supplements - Alcohol and other retail goods Perissology reserves the right to refuse, inspect, suspend, or terminate any delivery where an item is known or reasonably suspected to breach these Terms or pose a safety, legal, or operational risk. Where a prohibited or undeclared restricted item is identified, we reserve the right to cancel the service without refund and take any further action deemed necessary.
4. Bookings, Pricing & Payments
Prices are agreed prior to dispatch unless otherwise stated. A booking is only confirmed once accepted by Perissology. Additional charges may apply where applicable, including but not limited to: - Waiting time beyond any included grace period - Extended distance, delays, or rerouting after booking - Incorrect or incomplete item descriptions - Failed or delayed deliveries due to access issues, recipient unavailability, or incorrect details provided Business clients may be offered invoicing or account-based payment arrangements at our discretion. Where such arrangements are in place, payment will be collected in accordance with the agreed Square or GoCardless terms. Where no account terms have been approved, we may require secure payment before dispatch. We reserve the right to require advance payment, card authorisation, or a direct debit mandate for certain bookings or clients. Services may be suspended where payment terms are not adhered to. We reserve the right to apply a reasonable late payment fee and/or statutory interest on overdue invoices in accordance with applicable UK legislation.
5. Responsibilities & Packaging
Business clients are responsible for ensuring that all items are accurately described and suitably prepared for transport. This includes, but is not limited to: - Providing a complete and accurate description of the item(s), including where applicable the declared value - Ensuring all items are securely and appropriately packaged for safe transit, suitable for handling and transportation conditions - Ensuring both sender and recipient are available and accessible at the agreed times - Providing correct and complete collection and delivery details Perissology is not responsible for any loss or damage arising from inadequate or inappropriate packaging, or from inaccurate or incomplete information provided by the client. We reserve the right to refuse or delay any delivery where packaging is deemed insufficient or unsafe.
6. Cancellations & Rescheduling
Before a booking is confirmed, including while it is awaiting payment or personal approval, you may withdraw the request without a cancellation fee. Once a booking is confirmed, Perissology reserves capacity in its schedule for that movement. Unless we have agreed different terms with you in writing, the following cancellation fees apply: - within 15 minutes after confirmation: no cancellation fee; - more than 24 hours before the scheduled collection time: no cancellation fee; - between 4 and 24 hours before the scheduled collection time: 20% of the confirmed price, subject to a minimum fee of £10 and never more than the confirmed price; and - less than 4 hours before the scheduled collection time: 50% of the confirmed price. You may request a different collection or delivery time before work has begun. A rescheduling request is subject to availability and does not change the original booking unless and until Darius or Caitlin confirms the replacement time. Unless we agree otherwise in writing, the following rescheduling fees apply: - within 15 minutes after confirmation: no rescheduling fee; - more than 24 hours before the original scheduled collection time: no rescheduling fee; - between 4 and 24 hours before the original scheduled collection time: 10% of the confirmed price, subject to a minimum fee of £5 and never more than the confirmed price; and - less than 4 hours before the original scheduled collection time: 25% of the confirmed price. Any separate change in the journey price caused by the replacement date, time, route or requirements will be explained and agreed with you before the booking is updated. If we cannot accept the requested replacement time, the original booking remains unchanged and no rescheduling fee applies. We may waive or reduce a cancellation or rescheduling fee where we avoid costs, reasonably reallocate the reserved capacity, or our reasonable net loss is lower. The applicable cancellation fee, or the estimated rescheduling fee, will be shown before an online request is submitted. For a paid booking, Perissology will request any refund due through the original Square payment. Provider and bank processing times are outside our control. For approved account terms, any fee will be itemised through the account’s existing Square or GoCardless billing arrangement. Online cancellation or rescheduling is not available once the scheduled collection time has arrived, collection or delivery activity is in progress, or the consignment has been collected. In those circumstances, contact Darius or Caitlin immediately. Any return, redirection, waiting, storage, disposal, provider cost or other work already undertaken may be charged separately at the agreed or reasonable rate. Perissology may refuse, suspend or cancel a booking where safety, legal, operational or prohibited-item concerns arise, or where these Terms are breached. If Perissology cancels for reasons not caused by you or the consignment, no cancellation fee will apply and any payment for the unperformed service will be refunded in full. We may place an account on hold or suspend services following repeated cancellations, misuse of the service, overdue sums or non-compliance with agreed terms.
7. Liability & Limitations
To the fullest extent permitted by law, Perissology Group Ltd shall not be liable for: - Indirect or consequential losses - Loss of profits, business, contracts, or data - Delays caused by circumstances outside of our reasonable control Business clients are responsible for declaring the nature and value of all items at the time of booking. Where a declared value is provided and expressly accepted by Perissology in writing prior to dispatch, liability for loss or damage may be considered up to that value, subject to these Terms and any agreed conditions. Where no value is declared at the time of booking, liability for any loss or damage is strictly limited to the value of the delivery service provided. Perissology does not provide automatic insurance for goods in transit unless explicitly agreed in writing prior to dispatch. Any additional cover, handling requirements, or specific arrangements must be agreed in advance. High-value or sensitive items may be subject to additional conditions, handling requirements, or prior agreement before acceptance.
8. Updates, Law & Contact
These Terms may be updated from time to time. The latest version will always be available on this page, and continued use of our services constitutes acceptance of the updated Terms. These Terms, and any services provided by Perissology Group Ltd, are governed by and construed in accordance with the laws of England and Wales. Contact Perissology Group Ltd Registered in England and Wales Company Number: 10934702 Email: general@perissology.uk
