1. Who We Are
Perissology Group Ltd is a UK-based courier and private delivery company providing same-day, scheduled, and bespoke delivery services for private and commercial clients. We prioritise reliability, accountability, careful handling, and clear communication in every delivery.
2. Services & Proper Use
Our services are provided for the transport of lawful and permitted items only and are subject to availability and acceptance at our discretion. Our services: - Are strictly for the delivery of goods and items - Do not include passenger transport - Must not be used to transport individuals or live animals By booking our services, you confirm that you have the legal right and authority to send the item(s), and that all information provided to us is accurate and complete.
3. Prohibited Items
The following items must not be sent using Perissology services under any circumstances: - Individuals or any form of passenger transport - Live animals or regulated animal products (including blood, fluids, or body parts) - Illegal items or stolen goods Weapons, firearms, component parts, or ammunition - Explosive, flammable, hazardous, infectious, or otherwise dangerous materials - Raw or perishable meat products - Prescription medications, medicines, vitamins, or supplements (unless collected from or delivered directly to a licensed pharmacy or healthcare provider) - Cash, gift cards, lottery tickets, or other financial instruments - Recreational drugs, tobacco products, or related paraphernalia - Pornographic, obscene, or offensive materials - Any item you do not have the legal right or authority to send Perissology reserves the right to refuse, inspect, or terminate any delivery where a prohibited item is known or reasonably suspected.
4. Bookings, Pricing & Payments
Prices are agreed prior to dispatch unless otherwise stated. A booking is only confirmed once accepted by Perissology. Additional charges may apply where applicable, including but not limited to: - Waiting time beyond any included grace period - Extended distance, delays, or rerouting after booking - Incorrect or incomplete item descriptions - Failed or delayed deliveries due to access issues, recipient unavailability, or incorrect details provided Payment timing depends on the arrangement shown when the booking is accepted. Non-account bookings may require secure payment before dispatch. Approved account clients may be billed under their agreed Square or GoCardless terms.
5. Responsibilities & Packaging
You are responsible for ensuring that all items are accurately described and suitably prepared for transport. This includes, but is not limited to: - Providing a complete and accurate description of the item(s) - Ensuring all items are securely and appropriately packaged for safe transit - Ensuring both sender and recipient are available and accessible at the agreed times - Providing correct and complete collection and delivery details Perissology is not responsible for any loss or damage arising from inadequate or inappropriate packaging, or from inaccurate or incomplete information provided by the sender.
6. Cancellations & Rescheduling
Before a booking is confirmed, including while it is awaiting payment or personal approval, you may withdraw the request without a cancellation fee. Once a booking is confirmed, Perissology reserves capacity in its schedule for that movement. The following cancellation fees apply: - within 15 minutes after confirmation: no cancellation fee; - more than 24 hours before the scheduled collection time: no cancellation fee; - between 4 and 24 hours before the scheduled collection time: 20% of the confirmed price, subject to a minimum fee of £10 and never more than the confirmed price; and - less than 4 hours before the scheduled collection time: 50% of the confirmed price. You may request a different collection or delivery time before work has begun. A rescheduling request is subject to availability and does not change the original booking unless and until Darius or Caitlin confirms the replacement time. The following rescheduling fees apply: - within 15 minutes after confirmation: no rescheduling fee; - more than 24 hours before the original scheduled collection time: no rescheduling fee; - between 4 and 24 hours before the original scheduled collection time: 10% of the confirmed price, subject to a minimum fee of £5 and never more than the confirmed price; and - less than 4 hours before the original scheduled collection time: 25% of the confirmed price. Any separate change in the journey price caused by the replacement date, time, route or requirements will be explained and agreed with you before the booking is updated. If we cannot accept the requested replacement time, the original booking remains unchanged and no rescheduling fee applies. Where we avoid costs, reasonably reallocate reserved capacity, or our reasonable net loss is lower, we will reduce or reimburse the applicable cancellation or rescheduling fee. The applicable cancellation fee, or the estimated rescheduling fee, will be shown before an online request is submitted. For a paid booking, Perissology will request any refund due through the original Square payment. Provider and bank processing times are outside our control. Where you have approved account billing, any fee will be itemised through your existing Square or GoCardless arrangement. Online cancellation or rescheduling is not available once the scheduled collection time has arrived, collection or delivery activity is in progress, or the consignment has been collected. In those circumstances, contact Darius or Caitlin immediately. Any return, redirection, waiting, storage, disposal, provider cost or other work already undertaken may be charged separately at the agreed or reasonable rate. Perissology may refuse, suspend or cancel a booking where safety, legal, operational or prohibited-item concerns arise, or where these Terms are breached. If Perissology cancels for reasons not caused by you or the consignment, no cancellation fee will apply and any payment for the unperformed service will be refunded in full. Courier transport booked for a specific date or period is generally excluded from the ordinary 14-day cancellation right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Nothing in these Terms limits your statutory rights where they apply.
7. Liability & Limitations
To the fullest extent permitted by law, Perissology Group Ltd is not liable for: - Indirect or consequential losses - Loss of profits, business, or data - Delays caused by circumstances outside of our reasonable control The sender is responsible for declaring the value of all items at the time of booking. Where a declared value is provided and accepted by Perissology in writing, liability for loss or damage may be considered up to that value, subject to these Terms. Where no value is declared at the time of booking, liability for any loss or damage is strictly limited to the value of the delivery service provided. Perissology does not provide automatic insurance for goods in transit unless explicitly agreed in writing prior to dispatch.
8. Updates, Law & Contact
These Terms may be updated from time to time. The latest version will always be available on this page, and continued use of our services constitutes acceptance of any updated Terms. These Terms and any services provided by Perissology Group Ltd are governed by and construed in accordance with the laws of England and Wales. Contact Perissology Group Ltd Registered in England and Wales Company Number: 10934702 Email: general@perissology.uk
